• Information Technology Analyst

    Job Locations US-OH-Cincinnati
    ID
    2018-1382
    Category
    Information Technology
  • Overview

    The Information Technology Analyst will support the Stress Engineering Services, Inc. (SES) Information systems, working under the supervision and direction of the SES IT Director. SES is primarily a Windows environment, with the addition of several Red Hat Linux servers. The IT Analyst will help the engineers succeed on their projects, which range from designing laundry detergent bottles to evaluating the safety of oil refineries, and will provide technical assistance to other areas of the organization. This is done by not only day to day troubleshooting but identifying common problems within systems and aiding in the development of solutions to these common problems in order to increase efficiency.

    Responsibilities

    Duties will include but are not limited to the following.

    • Support computer users including informal one-on-one training
    • Maintain local computing infrastructure hardware (Servers, Storage, Networking and supporting equipment)
    • Troubleshoot and support conferencing systems and activities as needed
    • Troubleshoot and fix difficult computer problems and simple TCP/IP network problems
    • Troubleshooting software related issues. (Microsoft Office, Autodesk Products, Solidworks, Adobe Acrobat and many other software packages)
    • Help with daily helpdesk issues coming from ticketing system
    • Setup New computers for employees
    • Install software as needed on computers
    • Order supplies
    • Create computer accounts
    • Document configurations and processes
    • Help maintain data integrity and security
    • Assist with network and firewall configuration
    • Other duties as assigned

     

    Normal hours of operation at this location are 8:00 am to 5:00 pm Monday through Friday but this position may require extended hours and weekends occasionally as needs arise as well as on-call rotations.

    Qualifications

    Required Qualifications:

    • A minimum of one relevant computer industry certification: MCTS, MCITP, MCP, MCSA, MCSE, A+, Network+, Linux+, etc. or degree in field of Information Technology
    • Excellent verbal and written communication skills (over the phone, via email, and in-person)
    • Strong ability to multitask successfully
    • Possess the technical skills to develop technology used to improve business systems leveraging relational database systems and associated development tools

     

    Preferred Qualifications:

    • Three or more years of experience supporting Microsoft Windows computers and TCP/IP networks preferred
    • Experience with Linux or UNIX
    • Cisco networking certification
    • Experience supporting engineering application software such as ABAQUS, ANSYS, AutoCAD, Inventor, and SolidWorks preferred
    • Telephone system support experience, both Digital and IP Systems
    • Experience with HP workstations, HP Laptops, HP servers and HP Printers

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